TackUI

Privacy Policy

Last updated: September 2026

1. Data we collect

  • Account data: email, name, and authentication credentials managed by our auth provider.
  • Conversation data: messages you exchange with agents are stored in our database so you can resume conversations.
  • Agent configuration: the endpoint URLs and names of the agent backends you connect.
  • Billing data: payment is handled by Stripe; we do not store full card numbers.

2. How conversations are processed

When you send a message, the Service forwards your conversation history to the agent backend you configured for that conversation. That backend processes the data according to its own privacy policy — please review the policies of any backend you connect.

3. Third-party processors

  • Stripe — payment processing.
  • Resend — transactional email (verification, password reset), when enabled.
  • Better Auth — session and authentication management (self-hosted in our database).
  • Sentry — error tracking, when enabled. We capture exceptions and (optionally) performance traces, not conversation content.

4. Data retention

We retain your conversation history for as long as your account is active. You can delete individual conversations at any time from the sidebar. To delete your account and associated data, contact us — we will process your request within 30 days, except where retention is required by law.

5. Your rights

Depending on your jurisdiction (e.g. GDPR/CCPA), you may have the right to access, export, correct, or delete your personal data. Contact us to exercise these rights.

6. Security

We use industry-standard measures: encrypted connections (TLS), hashed credentials, per-organization data isolation at the application layer, SSRF protection, and rate limiting. No method is perfectly secure, but we work to protect your data.

7. Cookies

We use essential cookies for authentication and session management. We do not use third-party advertising cookies. A cookie notice is shown on your first visit.

8. Contact

Privacy questions? Contact us at the email listed in your account or via the support channels for your plan.